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Terms of Service & Legal Notice

By visiting our site and/or purchasing products from Heat Mass Pillow, you engage in our "Service" and agree to be bound by the following terms and conditions, including all additional policies referenced herein.

1. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by, interpreted, and construed in accordance with the laws of the State of South Australia (SA), Australia, without regard to conflict of law principles.

2. Accuracy of Site Information & Trademark Notice

We endeavor to present accurate product descriptions, heat metrics, rotational node counts, foam density specifications, and pricing. Independent Comfort Brand Notice: Heat Mass Pillow is an independent wellness comfort retailer and brand. Heat Mass Pillow is not affiliated with, sponsored by, or endorsed by HoMedics, Zyllion, Comfier, Nekteck, or Tempur-Pedic. Any comparative references are made strictly for functional specification and ergonomic context. Heat Mass Pillow reserves the right to correct any inadvertent inaccuracies at any time without prior notice.

3. Non-Medical Postural Comfort & Thermal Safety Disclaimer

Non-Medical Comfort Disclaimer: Heat Mass Pillow products are consumer home relaxation accessories and ergonomic comfort aids intended strictly for temporary muscular ease and daily relaxation. They are not medical diagnostic devices, prescription physiotherapy equipment, or clinical orthopedic treatments, and make no clinical claims to heal herniated discs, cure sciatica, correct scoliosis, or resolve chronic spinal pathologies. Thermal & Pressure Safety Notice: The integrated heating function delivers soothing surface warmth (approximately 40°C - 45°C) and incorporates an automatic shutoff mechanism after 15 to 20 minutes to prevent skin irritation. Do not fall asleep while the powered massage mechanism is operating directly under your body weight. Consult your physician prior to use if you have an implanted cardiac pacemaker, neuropathy, reduced thermal skin sensitivity, severe osteoporosis, or are pregnant. Heat Mass Pillow is not liable for bruising resulting from excessive applied body pressure, thermal discomfort caused by improper operation without fabric layers, or injuries sustained through non-compliant use.